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Evidence Guide: MSS407021 - Respond to a major non-conformance

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS407021 - Respond to a major non-conformance

What evidence can you provide to prove your understanding of each of the following citeria?

Implement response

  1. Initiate response and establish data and information collection procedures
  2. Analyse data and information as it comes to hand
  3. Determine progress of response to achieving required outcomes
  4. Modify response, including deployment of resources, to better achieve desired outcomes
Initiate response and establish data and information collection procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse data and information as it comes to hand

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine progress of response to achieving required outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Modify response, including deployment of resources, to better achieve desired outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define extent and nature of non-conformance

  1. Identify target performance prior to non-conformance
Identify target performance prior to non-conformance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine commencement and expected duration of non-conformance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine impact of non-conformance on target performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine impact of non-conformance on ecological, economic and social sustainability performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine impact of non-conformance on maintenance performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with customers to determine minimum acceptable performance during period of non-conformance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define non-conformance in terms of customer requirements and target performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine priorities and actions

  1. Develop possible responses appropriate to the situation
Develop possible responses appropriate to the situation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine timing of responses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify required resources for the responses developed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate and shortlist responses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select responses and obtain necessary approvals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise resources in accordance with procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify information needs

  1. Determine the information needs of stakeholders
Determine the information needs of stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the sources of required information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange to collect required information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain authorisation to disseminate information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report information to stakeholders

  1. Initiate response and establish data and information collection procedures
Initiate response and establish data and information collection procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse data and information as it comes to hand

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine progress of response to achieving required outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Modify response, including deployment of resources, to better achieve desired outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish plan to return to normal conformance

  1. Determine root cause of non-conformance and analyse to determine likely preventative measures
Determine root cause of non-conformance and analyse to determine likely preventative measures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop remedial plan to eliminate root cause

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain required sign-off for planned action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement remedial plan and establish normal conformance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conclude and review response

  1. Conduct a debrief and complete reports
Conduct a debrief and complete reports

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate and review response and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate and document effectiveness of the response function and its interaction and communication with stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend improvements to prevent a recurrence and improve response for non-conformances

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate reports in accordance with procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge
Range Statement